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National Golf Course Owners Association (NGCOA)
Announces Staff Changes

Charleston, SC (December 18, 2017) - The National Golf Course Owners Association (NGCOA) has announced important staff leadership changes at the headquarters office.

Mike Ketterman, most recently overseeing a 5% increase in membership in 2017 as the Director of Membership, has moved into the leadership post as the new Director of Corporate Partnerships.  Ketterman will be the key liaison with all NGCOA’s major corporate partners and sponsors to ensure NGCOA has the needed resources to succeed, and that partners are realizing high value out of the relationships.

Hollie West, who has served successfully in program-development director roles for the past year, is the new Director of Membership.  West’s responsibilities include the recruitment and retention of member facilities in NGCOA, serving as chief liaison with NGCOA’s affiliate organizations and special interest groups, as well as administering important programs, such as the partnership with ORCA to measure and report golf course key performance indicators.

Nancy Downie, previously in NGCOA’s membership department and recently managing NGCOA’s events, is now NGCOA’s Director of Events.  With in-person events still a critical asset in the golf industry, and with the changing needs of owners and operators, Downie’s role is to ensure NGCOA-hosted events are as valuable and progressive as they can be.

Ronnie Miles continues his role as Director of Advocacy, ensuring the golf industry is promoted and defended in the public policy arena, and Thomas Smith continues as Director of Information and Technology, so staff and members are using the best-of-breed technology and information practices to operate an efficient organization.

“To steal from author Jim Collins, running an effective association is all about having the right people on the bus in the right seats,” says Jay Karen, NGCOA’s chief executive officer.  “We have incredibly talented and hard working people at NGCOA, and these changes allow us to better fulfill our commitments to all of our constituencies.”
The National Golf Course Owners Association (NGCOA) is the leading authority on the business of golf course ownership and management. The Association represents and promotes the interests of golf courses as the principal businesses and economic assets of the game of golf.  The not-for-profit organization is the only trade association dedicated exclusively to golf course owners and operators. Through advocacy, education and information resources, purchasing programs and networking opportunities, the NGCOA helps golf course owners and operators run more successful businesses. For more information, visit ngcoa.org or call 1-800-933-4262.

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