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NGCOA Partner Insights

Our Purchasing Network includes some of the industry’s leading purveyors of products and services for golf operations. These partners are an integral part of the NGCOA and, in addition to offering special discounts to our members, they provide expertise through resources such as the case studies, tips, webcasts and checklists below.

Case Studies

NGCOA Purchasing Partners conduct descriptive case studies on facilities across the nation, and provide quantitative and qualitative analysis based on their findings.  


  • On a First Name Basis, July 2011
    As the theme to the long-running sitcom “Cheers” reminded us, “Sometimes you want to go where everybody knows your name.” The management and staff at Lake Nona Golf and Country Club prove that golfers are no different.
  • Committing to F&B, June 2011
    According to Dan Gallery, president of Carts of Colorado, the keys to successful on-course food-and-beverage are training and a little creativity.
  • Focus on the Ladies, June 2011
    Lakewood Country Club's "Golf 101" is going beyond the basics of grip and stance to make the game and the club more inviting to its women members.
  • Simplicity Sells, May 2011
    Abby Welch, a PGA teaching professional at Kiawah Island Golf Resort, says simply approaching players on the range with a smile and a willingness to help has led to more lessons and revenues.
  • Learning from the Best, March 2011
    Bringing in big-name instructors with national reputations is one way St. Andrews Country Club in Boca Raton, Florida, is enhancing its member experience.
  • Unlimited Lessons Package, December 2010
    Rob Stocke, a teaching professional at The Golf Club of Georgia in Alpharetta, silenced the naysayers by offering a package of unlimited golf lessons and selling out within the first two weeks of announcing the program.
  • Child’s Play, October 2010
    For the past two years, the Country Club of Asheville in North Carolina has hosted successful day camps that include activities for children who may not be ready for a golf-only experience.
  • What Works? What Doesn't?, September 2010
    When it comes to marketing your golf course, it’s important to play to your strengths. That’s the advice of Arthur Jeffords, general manager of Carolina National Golf Club in Bolivia, North Carolina. “There is no magic bullet,” says Jeffords.


  • Banking on Brunch, January 2011
    Brunch can bring in a brisk business, which is saying a lot in the current economy. At Lomas Santa Fe Country Club in Solana Beach, California, a three-course daily brunch service fills an otherwise slow period between breakfast and lunch. 


From food and beverage to irrigation, our Purchasing Partners have a plethora of useful tips and tricks-of-the-trade to share.




  • Cooking With the Seasons, May 2011
    While celebrating the season’s bounty isn’t a new trend, the popularity of seasonal menus is on the rise, thanks to the availability of local produce and meats.
  • Sign of the Times, March 2011
    Over the past few years, the cost of cutting-edge technology has decreased to the point that it’s being utilized many ways by businesses, small and large, to help increase sales.



NGCOA Purchasing Partners offer access to a portal of informative, business-oriented webcasts, each an hour long and FREE.




  • New Hire Functional Screening
    Diane Newquist and Dan Scoles encourage companies to hire based on objective functional test measurements that assess a potential employee’s physical ability to perform the essential functions of the job. Download additional handouts pertaining to the webcast here. 
  • Legal Liability Created by Employee Drug Use
    Mark A. Lies, II covers the legal liabilities associated with employee alcohol and drug use; Mirna Freitag follows with a discussion on the clinical aspects of employee alcohol and drug abuse, as well as how to implement a substance abuse policy and maintain a drug-free workplace.
  • OSHA’s Recordkeeping National Emphasis Program
    Mark A. Lies, II reviews in detail the OSHA Recordkeeping NEP, with emphasis on the typical recordkeeping portion of an on-site inspection, a company’s rights in the event of an inspection, the current status of criminal liability under OSHA enforcement procedures, upcoming changes to criminal law under OSHA, as well as whistleblowers’ rights and how to protect yourself. Download additional handouts pertaining to the webcast here.

Risk Management Strategies in a Weak Economy
This series of one hour webcasts offers risk management strategies to reduce your insurance cost of business in key exposure areas, based on a weak economic environment.

  • Legal Strategies
    Labor Attorney, Mark A. Lies II, addresses workforce reduction and the OSHA inspections and other consequences stemming from operational changes made by companies to compensate for a weak economy.
  • Occupational Health & Environmental Strategies
    Geoff Bacci, Director of Operations for Aires Consulting Group, Inc., talks about the issues surrounding occupational health in the workplace and the environmental problems that companies currently face.
  • Claim Handling Strategies
    Barbara Galluppi, Area Senior VP of Arthur J. Gallagher Risk Management Services, Inc., examines how to control workers compensation claim reserves, claims costs during workforce reductions, fraudulent claim costs and other issues related to claim handling.

Risk Management Strategies – Special Tactics Series
This series of one hour webcasts focuses on areas of exposure to financial loss that many companies face and offers insight to: understanding the exposures, potential consequences if they are mismanaged and understanding cost avoidance measures.

  • Legal Tactics: Managing a Catastrophic Accident
    Insight on Legal and Treatment tactics for addressing common problem areas such as disaster response plans, OSHA requirements for emergency action and employee first-aid response, all of which can result in financial threats if not properly managed.



These comprehensive checklists serve as guidelines for golf course owners and operators to ensure that their facilities function at optimal levels, and provide a safer, more enjoyable experience for their employees and customers.


  • Golf Course Lightning Safety
    According to the National Weather Service, more golfers are killed by lightning strikes each year than any other recreational sport. Implement a lightning protection plan at your course to reduce the risk of serious injury or death.
  • Golf Cart Safety
    Golf cart accidents are a common cause of golf course property damage and personal injury to guests visiting a golf course. Prepare a golf cart safety program, and be sure to include the important information in this checklist.
  • Golf Club House Maintenance
    Golf course operators should take steps to ensure that areas of the premises accessible to customers and other non-employees are reasonably safe. Here are some general guidelines for maintaining club house areas.
  • Golf Club House Inspection
    This simple checklist identifies areas of improvement at your club house to ensure that members and visitors have the best experience possible.

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